Ability to merge organizations

Non planifiée

196 Commentaires

  • Kirill Akimov

    Hi!

    Was this feature implemented or it is still a matter of the future?

    0
  • Matt Bagnara
    Zendesk Product Manager

    Hi Folks,

    My name’s Matt, I’m the new Product Manager for the Organizations team here at Zendesk. Thank you for all your feedback, I understand that this feature request has been outstanding for quite some time. While there are still some unknowns and complexity we need to work through, I’m pleased to confirm this item is now planned in our 2022 roadmap. 

    I have reviewed previous comments made on this thread and this will certainly help shape our direction, but I am also keen to hear any additional feedback and needs you may have in relation to merging organisations. Please feel free to continue to add your comments to this thread.

    I will be keeping you all updated on our progress as often as possible.

    Cheers,
    Matt

    ---

    Addendum from the Community Management team: We want to make sure you're all aware that product manager  Matt Bagnara is asking for feedback in a dedicated thread. Would love to hear what leads to you needing to trigger org merge, how often, and who should have access.

    0
  • James Hanley
    Zendesk Product Manager

    Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned.

    His comment is pinned to the top of this thread for reference.

    Cheers,
    James

    0
  • Robin Kelly

    This is so needed, the current work around is super time consuming!! If it could work similar to merge user, then all the associated endusers could be associated with the organization you are merging into.

     

    0
  • Tres Moore

    Darn it, came to this thread in need and was hoping this was live at this point. 

    Definitely something that would be helpful for my team!

    0
  • James Hanley
    Zendesk Product Manager

    Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it.

    My colleague @... is asking for feedback in a dedicated thread. Would love to hear what leads to you needing to trigger org merge, how often, and who should have access.

    James

    0
  • George Smith

    This feature would be very beneficial for my team as I have two teams using the same instance of Zendesk because in many cases, they have like customers.  One team, we charge for the number of complex questions we need to charge our customer over 50 questions and if we don't have the organizations correct, this could cause incorrect number of questions and give the customer a break on their expense.  If I can combine duplicate organizations, this would allow me to move the associated tickets assigned to them for reporting purposes and get a correct count and also reduce the number or organizations I have. 

    1
  • Phil Baker

    Hi @...

    What is the current status of this? The last update was January 20, 2022.

    Thanks,

    Phil

    1
  • Dave Dyson
    Zendesk Community Manager
    Hi Phil, there's no additional update at this time. This thread will be updated when our product team has news to share.
    0
  • Matt Bagnara
    Zendesk Product Manager

    Hi Phil Baker, we can't commit to a release date at this time, but the team is currently working on this. You can find a more recent post about org merge from me here. We're actively seeking customer feedback on this feature. Thank you!

    0
  • Mira

    Do we know WHEN in 2022? It's nearly August and we'd sure like to use this feature. :)

    1
  • Carlos Barahona

    Extremely disappointing that this feature is being pushed back 

    4
  • Nathan Cassella

    This is basic functionality. There's no reason this should be pushed back.

    1
  • Roda Anthony

    The first comment was created 10 years ago. Today, there isn't any update about the situation, we still cannot merge organisations on Zendesk. I think, this functionnality could be important for a lot of people using Zendesk, but i don't have the impression that Zendesk listen to us. I hope Zendesk will finally address this issue, with over 200 comments on this post, it's that the community really needs it!

    0
  • Benoit

    I too would love to have it.

    Raised in 2011 ! more than 10 years ago and still not released?

     

    0
  • Nicole Saunders
    Zendesk Community Manager

    Hi Benoit, 

    As indicated in the post status, this feature is not planned for development. Since we have received an official response from product on this, I am now closing the thread for comment. 

    0

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