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Unable to write in a chat ticket (Workspace Agent mode)
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Publication le 23 sept. 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
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Recherches récentes
Pas de recherche récente
Publication le 23 sept. 2021
The agents can´t write in a whatsapp ticket. They are in workspace agent mode.
0
1 commentaire
Adrian Joseph Magboo
Hi Juan!
It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the ticket. More details here about answering messages in Agent workspace.
I hope this helps.
Regards,
Adrian
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