Force contact options in widget

1 Commentaires

  • Erik Lynch
    Zendesk Customer Care

    Hi Sébastien,

    The ability to force the Chat contact option in the widget while agents are offline is not currently possible. I spent some time trying out code variations, but our team was able to confirm that no code combination will allow for that right now, as this would result in offering both the Chat offline form and the contact form.

    There is not an existing feedback request for this functionality, but if you'd like to create one, you can post in our Feedback on Chat topic. Here's information on how to write an effective feedback post.

    I hope that helps clarify things, but let me know if you have any questions!


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