We've recently tried to create reporting on skills routing in Explore and have come across a few issues, so am curious if anyone's been able to make this work.
Our aim is to create a report that can be used to see some key info about skills across the team. However, we've noticed some issues with historical data not updating:
- If a skill is added to an agent and then later removed, it continues to display as an assignee skill for that agent in Explore
- If a skill is renamed it continues to display with it's original name
Is this working as intended, or should the data in Explore be updated to reflect what's in live?
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