Date format on ticket description


1 Commentaires

  • Serge Payette

    Hi Amy, 

      I'd suggest that you use "Regular Expression" instead of "Date" field.  By doing so, you'll be able to define a format that suits your needs.  Regex uses Ruby, thus if you'd like to display DD/MM/YYYY, the regex would look like this:


      Here's what it'd look like on End-user GUI (Zendesk default format - date field - Vs. Ruby regex:


      I'd suggest you add a description to guide End-users wrt the format to be entered:





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