Date format on ticket descriptionRépondu
when we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format
I'd suggest that you use "Regular Expression" instead of "Date" field. By doing so, you'll be able to define a format that suits your needs. Regex uses Ruby, thus if you'd like to display DD/MM/YYYY, the regex would look like this:
Here's what it'd look like on End-user GUI (Zendesk default format - date field - Vs. Ruby regex:
I'd suggest you add a description to guide End-users wrt the format to be entered:
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