My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a combination of triggers and group configurations, we have figured out how to automatically and instantly send incoming tickets from these users to a view visible only to those designated employees.
However, non-designated employees can still view all such tickets by simply searching a certain keyword. Is it possible to either remove tickets with a certain tag from the search results, or otherwise wall off these tickets from non-designated employees?
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