I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 hours after OR the morning after the ticket was assigned. IF the agent has not yet updated the ticket. After the trigger or automation has been fired once I do not want it to fire again after an addditional 24 hours.
I have been testing some variations of this but not quite figured out a good way to do this. Would be thankful for any tips or help!
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