Is there a way to disable reCAPTCHA for clients?

7 Commentaires

  • Holly

    Hi Maria, 

    I appreciate the reply, but I was wondering how to remove it for Zendesk whenever a client logs in. 

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  • Dylan Tragjasi
    Zendesk Customer Care

    Hi Holly, it is not currently possible to disable CAPTCHA in Zendesk. The CAPTCHA will be presented to incoming traffic in Zendesk based on whether that traffic is detected as a potential bot.

    You can find more information on CAPTCHA in Zendesk, and why it behaves in the way it does in our CAPTCHA FAQ: https://support.zendesk.com/hc/en-us/articles/4408839088794

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  • Katrina Greeves

    Hey ZD team, perhaps you can remove the first comment (it's spam)?


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  • Jim
    Zendesk Customer Care
    Hello Katrina! 

    Can you please specify the "first comment" you're referring to? Is it a comment added to this post? If you can tell me more about this, it would be very helpful so I can further assist.
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  • Katrina Greeves

    Hi @jim that was a really fast response! Perhaps while I have your attention, you can help me resolve #10496319, which is related to this captcha issue and is tainting the experience for our clients accessing our new Zendesk Guide from within our desktop app. 

    As for the mention of the "first comment" - yes, I meant the first comment on this post by Maria Cleh. This post is baited and links to a non-related site. 

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  • Jim
    Zendesk Customer Care
    Hi Katrina!

    I've taken ownership of the support request you submitted (ticket ID: 10496319). I'll continue to work on that ticket and coordinate with our product engineers. in fact, I've just responded to that support conversation and requested some details that'll help me provide the most targeted answers you needed. Kindly open that conversation request and respond to it directly when you're available.

    Since I've taken ownership of your other support request (for the same concern), let's continue the communication on that support request. I'll be merging the tickets for the same concern, for us to maintain a single communication regarding this specific concern.

    Looking forward to your response to your other support request.
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  • Maria cleh

    Hello, 

    it is very easy to remove captcha for client. If you're using WordPress platform for your website then you can update Captcha setting to disable recaptcha for client. Moreover visit here for more info. If you're using another platform then mention. I will give you better suggestions.

    Regards: Maria Cleh

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