Error on integrating mobile SDK

6 Commentaires

  • Shabnam

    Please anybody help

  • Max Brunner
    Zendesk Product Manager

    Hi Shabnam,

    It's very hard to understand what's going on based on the screenshots you sent. We will need more details in order to help you. Can you please reach out to our support? This page lists the information we will likely from you:

    Thanks a lot,

  • Shabnam

    What are the more details you need?

  • Mick O'Donnell
    Zendesk Product Manager

    Hi Shabnam,

    If you click on the link that Max sent through, the details that we need are listed in that document:

    The information should include:

    SDK version

    This is necessary for our Customer Support team and developers to scope the issue. If the issue started after upgrading to a more recent version, include that information. Our SDK documentation include release notes for each products as well as ongoing known issues for the latest version. We recommend checking them to see if the issue you encounter is listed there.

    Operating system version

    Often, issues are scoped to specific Android/iOS versions. Please include the OS versions you are testing with.

    Logger results

    Each section of documentation for our SDKs has a code snippet under “Debugging” or “Advanced topics” to add to your project to enable verbose logging. Enable it when reproducing the issue and provide any related logs when submitting a ticket. See the links below for the snippets:



    Recordings or screenshots

    Any recording of the issue goes a long way, complements the logs very well, and simplifies the explanation of the issue.


    If the issue mentions a library or one of the SDK dependencies, please consult the list of dependencies used in our SDKs. Using a higher version than the one documented can lead to unexpected results.

    Initialization code

    It is almost always helpful to include your initialization code to see how and when you’re starting up the SDK. If you have multiple SDK settings, this will help us know which one you are using.

    Related code

    Any code related to the issue. For example, if there’s a problem when loading articles, include the function that invokes the SDK article methods.


    When did the issue start? Has it always been an issue? Include a date when the behavior changed. Also include if the issue coincided with any code changes, such as an upgrade to a new version of a Zendesk SDK, other dependencies, or a change to your code.

    Reproduction steps and pattern in occurence

    If you are able to reproduce the issue, preferably in our demo apps (see below), please list them in the ticket. In the same manner, if the issue doesn't occur in every case but you can identify a pattern in those case, please add this information to the conversation.

    That's further instructions in that document that can help our investigation, but the list above would be a good start!

    Kind regards,


  • Shabnam

    Hi Mick,

    To enable chat on android apps
    I have used the below link of the article

    I have installed Android Studio, JDK for environment setup

    I started facing the error when integrating the zendesk code to enable chat on Android APP

    Attachments below

    1. when added dependency code


    2. When added initialization code

    What are steps to be taken from here

  • Shabnam
    with respect to trail comment regarding the second issue
    When I click on Chat to import class as per the articles, it is not showing that option instead it is showing below options. How can I create a package for chat
    Facing the below problem when trying to rectify

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk