Web Widget not showing Chat after Answer Bot attempts resolution

2 Commentaires

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Hi Felicia Cantua,

    I could be wrong, but I believe you have to have Agents in Active status on Chat for this to work. 

  • Felicia Cantua

    Thanks Heather, we had two agents logged in and in Active status at the time. Answer Bot still only gave the option for offline messages, though.


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