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Export import information fron 1 ticket too a new ticket (custom fields)

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Handy Andy ;)

Publication le 29 nov. 2021

Hi

 

I am trying to figure out how to get information (filled fields/custom fields) filled into a new ticket.

 

ex. 

Ticket 1

Status :open

Priority :Urgent

Group :Support

Form:Support v1

Category :phone issue

 

Ticket 2 (the new ticker)

I want to gety the information in "bold" to be imported to a new ticket, without the new ticket being a follow-up ticket or a side conversation.

 

I sort of did it using Target, but I need som help manage to do it with webhooks or something else.

 

Really appreciate help.

Best Regards

//Anders

 

 

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1 commentaire

Date
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    Christopher Kennedy

    Zendesk Developer Advocacy

    Hey Anders,
     
    Do you already have this workflow set up using a target?  If so, you can use the conversion process in Admin Center to convert it to a webhook.
     
    Best,

    1

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