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Integration with 'Procedure Flow' type tool

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Josine Pentin

Publication le 14 déc. 2021

We're looking for a Zendesk-integrated tool to create step-by-step troubleshooting and standard operating procedure flows (hyperlinked flowcharts) for both the agents and customers. A product called Procedure Flow looks like it fits the bill, but it's not tied into Zendesk.


Can anyone recommend a similar product?

 

Thank you.

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3 commentaire

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    Dave Dyson

    I imagine there may be several apps in our Apps Marketplace that might help with this – here's the first one I found: BrightReps Sidekick
     

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    Dave Dyson

    Hey Josine, 

    Fyi, I've moved your post over to our Troubleshooting and Q&A topic – User Tips & Tricks is for user-generated solutions. Thanks!

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    Graham Robson

    The OG - 2021

    Hi Josine - You could also check out our Flowset App which supports the agent experience, although not directly the customer experience. Flowset guides agents, reducing handling time and increasing accuracy.

    Design Definition

    Agent Flowset Assisstant

    Graham (Cloudset)

     

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