Multribrand - restricting/routing endusers to specific brand?
Hi,
We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to this new brand/url, when logging in to our Zendesk, if they should use the wrong url/already existing url they are already used to navigate to?
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Hey, hope it would be helpful for you:
https://www.zendesk.com/blog/restrict-agents-brands/
Thanks
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Hi,
I'm afraid not. That's how you restrict agents to different brand.
My question concerns endusers, users with the customer, and when they are logging into our Zendesk. -
Hi Jeannette,
Thank you for reaching out to Zendesk Support.
In regards to your concern, unfortunately, there's no native way of doing this. Your customers/end-users must know that they are logging in to the correct URL.
There's a way however to restrict access to your Help Center to signed-in users. This way the restricted end-users will not be able to view the contents of your Help Center. You can check. our article, Restricting help center access to signed-in end-users for more information about this.
Thank you and have a wonderful day ahead!
Kind regards,
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