The Knowledge Manager Roundtable is a panel of Zendesk customers who are responsible for the process of creating and managing content at their companies. They have shared their expertise on specific topics here.

Check out the Roundtable discussions and share your experiences in comments!

Here's the complete list of Knowledge Manager Roundtable discussions:

• How do you create knowledge base content?
• How do you measure self-service activity and knowledge base usefulness?
• What is your process for maintaining content?
• What are you doing to improve self-service?
• What is your strategy for restricted content?