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Zendesk microphone volume quiet even with mic volume turned way up

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Scott Mossman

Publication le 13 janv. 2022

Hello, 

I will often have periods of time when the person on the other end of the line has a hard time hearing me in zendesk phone. I have my microphone volume turned all the way up, but this will still happen intermittently. Other users on my team experience this as well. 

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    Jason Schaeffer

    Zendesk Customer Care

    Hi Scott!

    Are you using a headset? If so we generally recommend an Analog headset for the best quality. Have you tried comparing with just using your browser or computer speakers and notice any difference in quality? There is some more information below that may help in regards to Talk Troubleshooting:
     

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    Blong Xiong

    I have the same issue as well. The link you provided does not work.

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    Dave Dyson

    Hi Blong,
     
    I've updated the above link, sorry about that.

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    Clinton Wilkinson

    Any update on this? I have the same issue for incoming calls only volume levels must be at 100% to hear however, outgoing calls I must turn my volume down to 40%. I don't understand how incoming and outgoing calls can be so different unless a mistake was made during the configuration. 

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    Debbie

    Zendesk Customer Care

    Hi Clinton,

    Sorry to hear that you are having issues. I will now open a ticket on your behalf in order to troubleshoot the issues that you are having and we can continue the conversation there. 

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