Alphabetical sorting of ticket field values translated by dynamic content

3 Commentaires

  • Riccardo Centomo

    Hi Anne-Flore Caire

    How do you use the dynamic content in ticket field values? How do you setup it? Can you attach some picture?

    i'm interested in the use of dynamic content in ticket field values.

    Thanks

    0
  • Anne-Flore Caire

    Hi Riccardo Centomo

    Instead of the value of the field, we have put the dynamic content previously created with all its translations.
    Since we worked on already existing fields, 2 important returns to share:
    - Impossible to do it by export and reimport. We had to use the Zendesk API. We called on our integrator as we did not have the internal resources to do this
    - Do not modify the markers because this would make these field values disappear in the triggers where they are used in the conditions

    Hoping this helps you

    1
  • Riccardo Centomo

    Hi Anne-Flore Caire

    Your share is very interesting!

    Thanks a lot!

    1

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