• Commentaire officiel

  Walter Bellante

  • 29 mai 2023 08:57

  Zendesk Product Manager

  Hi Mishka Mohanlall,
  thanks for sharing your feedback.
  
  Unfortunately, we postponed this feature to focus on other strategic features to GA the new dashboard builder.
  We still believe understanding the usage of a dashboard is key to getting feedback on your effort and that's why we still plan to build it post-GA.
  
  You can see the full list of features (including "Dashboard activity") we will support here.

  Thanks,
  Walter

• Walter Bellante

  • 25 janvier 2022 14:46

  Zendesk Product Manager

  Hi Balaji R,
  thanks for your feedback about the new dashboard builder.
  
  The ability to show how many users viewed a dashboard over time is currently in our roadmap for 2022. We understand having a view of the activity of the dashboard is key to keeping it relevant to your audience.

  I'll keep you posted here once I have a firm date and more details about the feature.
  
  Thanks,
  Walter

• Balaji R

  • 25 janvier 2022 14:51

  Thanks, Walter. Great to hear that you guys are working on it. May I know when we can expect from Zendesk? Any timeline-like month/quarter/half year.

• Rebecca Che

  • 30 mai 2022 13:36

  Hi, Zendesk team, when is this feature (show how many users/which user viewed the dashboard over time)going to implement? any estimated time for a reference? This function will be important to track the dashboard activities. 

• Walter Bellante

  • 30 mai 2022 14:36

  Zendesk Product Manager

  Hi Rebecca Che,
  thanks for your interest and insights about the dashboard activity.
  
  While it is part of our 9-month roadmap, I can't share a firm ETA yet.
  I will keep you posted on this post once I have more details.
  
  Thanks,
  Walter
  
  
  

• Mishka Mohanlall

  • 29 mai 2023 07:47

  Hi Walter Bellante 

  It's been almost a year since the last update, do you have any updated news on this feature? 

  I think that this is a feature that is extremely important and highly useful - especially for those of us that are creating reports and dashboards for other managers / agents in our department. It would be great if we could see whether our efforts are being wasted or whether we need to enhance our reports.

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