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Enabling the mail API call #private or #note to be for single-response use

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Melissa McMillan

Publication le 03 févr. 2022

We'd like to only use the #note or #private mail API call to be for that one response, not as a toggle for the entire thread and all future responses.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Melissa,
     
    Thanks for reaching out!
     
    I've tried to replicate the issue that you're running in to but it seems to be working as expected on my end i.e the ticket returns to default public on the next reply after using the #note or #public false command. Can you take a look through this link and see if any of these apply?
     
    https://support.zendesk.com/hc/en-us/articles/4408842992538#topic_bhg_qzk_fhb
     
    Let me know if that helps!
     
    Tipene

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    Melissa McMillan

    Hi Tipene, I've reviewed the article, but I don't think any of those apply. I've ensured through our admin panel that agent comments vie email are public by default, and non-email conversations are public by default. Can we make a ticket for this? Our communications are not returning to the public default after using #note for one response. 

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