Using 2 calculated attributes in a formula
I need some help to figure this out, please. I want to calculate the days between 2 dates that are derived from custom calculated attributes.
My custom metric formula:
(DATE_DIFF([Custom Attribute 1 - Timestamp],[Custom Attribute 2 - Timestamp],"nb_of_hours")/60/24)
If I replace either one of the attributes in the formula above with a system date field like Ticket Created Date the calculation works, however with 2 custom attributes no results are returned. I am guessing it probably has something to do with needing to have each attribute perform its own calculation first and return a value.
My attribute calculations:
Attribute 1:
IF ([Changes - Field name]="custom field"
AND [Changes - New value]="custom_field_value"
AND DATE_FIRST_FIX([Update - Timestamp],[Update ticket ID],[Changes - Field name],[Changes - New value])=[Update - Timestamp]
)
THEN [Update - Timestamp]
ENDIF
Attribute 2:
IF(
[Changes - Field name]="group_id"
AND [Changes - New value]="xxxxx"
AND DATE_FIRST_FIX([Update - Timestamp],[Update ticket ID],[Changes - Field name],[Changes - New value])=[Update - Timestamp]
)
THEN [Update - Timestamp]
ENDIF
-
Hi Anton,
I would like to investigate your case a little further to understand what is happening. A ticket will be created for you and, you should be hearing from us shortly.
Best Regards,
-
I would like to know this too, there's not really any documentation available about using custom formulas inside other metrics.
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