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Add editable custom field to end-user view

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Kirill Akimov

Publication le 09 févr. 2022

Hi Zendesk Team!

Have you on your radar, a feature that lets end-users edit ticket fields (that are visible to them) in their view on the Help Center?

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    Ahmad Mustafa

    Hi, I would like this feature too. 
    Customer (End user) would want to change severity (ticket field) of the ticket when ticket is already created. For e.g. the ticket is first created with Severity "Low". Then, a few days later, they want to increase the Severity to "High". Currently, only Agent have control over this. Kindly advise. Thank you

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    Angeline ODonnell

    I would like this feature as well. 

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    Mary Greene

    I have a use for this feature also.  I have several fields on a form that the end-user may not know when submitting their ticket but will obtain later.   I would like them to update their own ticket rather than submitting a comment with the info, and then having an agent update the fields.

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