Disabling Re-open on Response to Closed Ticket?

1 Commentaires

  • Alex
    Hello Matt,
     
    Unfortunately, there is no option to turn off follow-up ticket creation when an end-user replies to a closed ticket, I'm sorry.
    However, you can create a trigger to set this ticket as solved automatically using the condition Update via Is Closed ticket and the action Status Solved
     

    0

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