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Need assistance with getting another user to be able to access Reporting/Explore

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Sarah

Publication le 16 févr. 2022

One of our users is not able to access queries, screenshot attached.

support - Agent
guide - Agent
explore - Viewer
 
They are logging in to Zendesk through the username and password section, not through Google. I wasn't sure if that made a difference. I did just notice they are using an incognito tab. Anyone have experience with this issue?
 

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    Team RSH

    Hello,

    Did you shared the dashboard with them ? 

    By default they are not visible to others (i think).

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    James G

    Zendesk Customer Care

    Hello Team RSH,

    Thank you for jumping in!

    Hi Sarah, 

    I agree with Team RSH, by default if the dashboard is not shared with a user, that user won't be able to view it. You may also check this article for more details - Sharing dashboards

    James Gibaga | Customer Advocate Specialist

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com



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