Is there a way for Non-Admin agents to reset end user passwords?
This is something we have to deal with routinely and waiting for an ADMIN to be available is a bad customer experience, especially when our support is 24/7 and our Admins only work business hours. It's a requirement that our End Users log-in to be able to see replies, this creates an issue, if the agent is unable to reset the end users password. We see quite a few of these requests on a regular basis.
We don't want to give Admin functionality to all agents, that the only reason they'd need Admin access to do their job is for the reset end user password.
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