Explore for Help Desk statistics - user data

2 Commentaires

  • Orsolya Forster
    Zendesk Product Manager

    Hi Anastasiia Jacobsen,

    Thanks for your feedback, you're right, there is an increasing need from customers to see the HC visitors' identity, incl. names and companies.

    I will mark your request so we can consider it for future improvements. One thing to note regarding identifying users, this can work for users who are logged in the help center: logged in end users and logged in staff members. We don't identify anonymous users and it will likely not change because of data protection regulations.


  • Anastasiia Jacobsen

    Hi Orsolya, 


    Thank you for taking care of this. 
    Yes, I am aware. We have our system closed and available only for logging in users.

    I am looking forward to the change!




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