Query based on chats created using CHAT POST API.

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Deepak Kumar

Publication le 02 mars 2022

Hi all,

I would like to ask that whatever chats that are getting created using POST API, who have access to get the details of  created chat history.

Thanks,

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      Greg Katechis

      Hi Deepak,
       
      While these will show up under that tab, they are only offline messages. As long as you are ok with that, no problems there, I just wanted to make sure that you understood the functionality.
       
      As for the visibility, what I mentioned above for the API is still true, however agents do have the ability to view all past chats, along with the ability to see the ticket history. If your chats are not creating tickets automatically, see this article for information on how to enable that.

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      Deepak Kumar

      Hi Greg!

      I am using this api to create chats https://www.zopim.com/api/v2/chats using bearer token authentication like this:

      URL: https://support.zendesk.com/hc/en-us/articles/4408828740762-Chat-API-tutorial-Generating-an-OAuth-token-integrated-Chat-accounts-

       

      So these created chats are visible under history tab under chat dashboard.

      And also how to convert these chats that is getting created using above api into tickets?

       

      regards 

      Deepak

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      Greg Katechis

      Hi Deepak! If you are creating a chat via the API, you can only create an offline message, so there isn't any underlying chat history. Could you tell me more about what you're doing to create your chats so that I can better understand how I can assist?
       
      In general though, only administrators can use the Chat API to list chats, however if the chats are converted to tickets, then the chat history will be visible in the ticket and any agents who have access to view those tickets. If you could provide the full picture of what you're looking to accomplish, I should be able to point you in the right direction!

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