Help us make Monitoring and Reporting in Zendesk better!

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3 Commentaires

  • Karen Hynes
    Zendesk Product Manager

    Hi all, 

    The survey is closed but please feel free to leave comments below on any feedback or thoughts you want to share on reporting! 

    Thanks, 

    Karen

    0
  • Mandy Kellam

    Hello,

    A couple of features that would be nice to have are below, thank you for your consideration.

    • Ability to schedule a report/dashboard that has a time filter on it and choose the time filter to be used in the scheduled report (i.e. choose 'today' in the time filter and send me the report at the end of every day OR choose 'this month' in the time filter and send me the report at the end of every month)
    • Also the ability to use any of the dataset types when creating a query (Often I find that 90% of what I want in the query is form the 'tickets' data set but then there are a few columns or data points I want but they are in the 'Updates history' data set.  Being able to pull from any of these in the same query would be very helpful.
    1
  • Dave Dyson
    Zendesk Community Manager
    Hi Mandy, thanks for the feedback, and welcome to the community!
    0

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