Search results in the help center are not exact enough.


1 Commentaires

  • Bri Fitzgerald
    Zendesk Customer Care
    Hey Ronja! If you're needing to optimize Help Center searches, I'd recommend taking a look at our article About Help Center end user search, where we discuss how searches are weighted, and what can be done to improve accuracy. I'd also recommend reviewing our article Best practices: Measuring and optimizing your self-service channels, where we discuss how to measure your Help Center's activity.
    If you have a moment, I would encourage you to share your feedback about Help Center search stemming within our own Community.

    It may also be worth reaching out to Algolia. Their website states that their code is open-source, so I'm wondering if it's possible for them to connect their search engine to our Unified Search API, which will search both Articles and Community Posts.

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