Interaction options for the new dashboard builder - Gathering interest


4 Commentaires

  • Rafael Santos
    User Group Leader

    It's important for us to have interaction options to define whether users can only view the data prepared for them in the dashboard, or if they can explore and find more about it.

    Specially for different sets of teams/roles.

    Impact would be 3/5, though could limit how many people would receive Explore dashboards

  • Denise Sehlmeyer

    Being able to drill in and export is a huge plus for us, taking this away would make the explore dashboards alot less useful to us. 

  • Walter Bellante
    Zendesk Product Manager

    Hello Denise Sehlmeyer,
    thanks for sharing your feedback about interaction options.

    Drill in and export are key features for Explore and we do not intend to remove them.
    We would love to learn if you voluntarily tweak whether drill in and export should be available to the viewer when consuming the dashboard or if you just leave them enabled by default.

    I've added a screenshot to the post to help clarify what interaction options are about.
    I hope it helps.


  • Stephen


    We disable interaction options on certain dashboards - particularly those shared with end-users. We do not want end-users having the ability to decompose / drill-in to ticket data, as this provides more data than we want to give them.

    Best regards,


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