Far too many new tabs opening
This issue is spread throughout Zendesk, but I feel it now that the Admin settings are a page away (or two extra clicks away).
When navigating through Zendesk I have noticed that each click opens a new tab.
A modern web page convention that I am used to is the single page application, which I am aware Zendesk is not but s background, assume I am used to using an SPA.
Take the following scenario/ steps:
I would like to modify the Role of a user.
I have to (from support)
1. Click on menu > Admin Centre (opens a new tab)
2. Click on People > Team Members
3. Find a user > click Edit (opens a new tab)
4. Under 'Role' Click Manage in Admin Centre (opens a new tab)
5. Edit the user's Role.
I now have 4 tabs open to do one action.
And throughout the day this grows and grows until I have 20, 30 plus tabs open!
Not user friendly, makes it hard to find where I should be and I'm constantly having to close tabs.
Would much rather the default be to open in this tab, with a middle (scroll-wheel) press opens a new tab.
On external links, I appreciate the open a new tab icon that appears, and fine if it's an article or a completely different type of page, but within my support workspace, and going between this an admin centre, I find it counter-productive.
If you'd like to keep your admin settings on the same tab, you can now use the free Admin Center app.
100% agree with this - doing most configuration actions in Zendesk opens up a ton of unwanted browser tabs. Why can't this be left up to the user if they want a new tab to be opened using their web browser "open in new tab" function?
I think this is the single-most obnoxious part of Zendesk.
Agreed, if people are installing apps to not open too many tabs means there is a problem. There is definitely to many tabs openening in the admin panel.
Hayley, Matt Creveling, and Jysk IT en del af Sagro I/S
Thanks for the comments. Lost is a sea of tabs is something that has not gone unnoticed as we work to improve the admin experience. Are there other features you feel that use an excessive amount of tabs?
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