Community Voting Buttons

4 Commentaires

  • Josef Prandstetter

    Reshma Patel: As far as I can see, someone who has mistakenly voted up or down can simply reset this with another click on up or down.

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  • Reshma Patel

    Josef Prandstetter that is not the behavior I see. I upvoted your comment and then down voted and it went to -1 instead of 0. 

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  • Dave Dyson
    Zendesk Community Manager
    Hi Reshma, I can explain:
     
    • To undo a vote, you click the same vote button again. For example, this post currently shows a net +1 in votes. If I click the vote up button, it becomes 2, and if I click that same up button again, it undoes my positive vote and restores it to the previous value of 1.
    • Starting again from a net 1 vote, if I click the upvote button, it becomes 2; if I then click the downvote button, it turns my "+1" vote and changes it to a "-1", resulting in a net vote total of 0. Note that I can click the downvote button again and restore the total back to 1.
     
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  • Dave Dyson
    Zendesk Community Manager
    Hi Reshma, 
     
    If you started with 10 votes, clicked the upvote button by mistake (taking it to 11 votes), you can restore it back to 10 votes simply by clicking the upvote button again.
     
    If you start with 10 votes, click the upvote button by mistake (taking it to 11 votes), then click the downvote button, you're changing your upvote to a downvote, which will take the vote total to 9 votes. If you click the downvote button again, you undo you downvote, which should take the vote total back to 10.
     
    I can see how it could be clearer to the user if (for example) we highlighted the currently-applied vote button, but it definitely is possible to restore the pre-existing vote total if one clicks a vote button by mistake.
     
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