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Do Not Log Button should be customizable for Agents

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Akshay

Publication le 14 mars 2022

Hi Team,

After putting all numbers in a Call list, when calls get end - The agent can see below Pop up - call disposition - Screen

 

 It would be great to disable and enable the "Do Not Log" Button as per our requirements for the agents. 

I hope this feature comes up in Zendesk CRM soon. 

Thanks

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    Clinton Thomas

    I completely agree. Too often our agents (either accidentally or not) click Do Not Log. We have no records about that call and more importantly, no recording of the call.

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