Zendesk Explore (Reporting) - Chart type: Table | Request to have the option to make the table appears with fully vertical and horizontal line
We have checked with Zendesk Product Experts and as per confirmation, you will only get a vertical line between the attributes (on rows) and the metrics as a whole, the vertical line is used only to separate attributes from metrics, but not from each other.
For us, this would be preferred for cosmetic purposes. As the reports exported are being presented to our customers' high level management, we would want to present the chart table in a fully lined table for below purposes:
- Makes representation of data easy.
- Makes it easy to analyse the data.
- Makes it easy to compare data.
- The data is represented in a readable manner which saves space and the reader's time.
Thank you.
-
Thanks for this feedback, Emira!
-
+1 Grid lines for all cells are a must to make the reports readable! Please give us the option to choose where grid lines should be visible.
-
This is a very basic, standard need when reading a chart. I am confused why it is not available, or even the standard set up for a chart, in Zendesk. In theory, you could almost get around this with the alternative row colors option, but for some reason that feature does not include the first column?
We switched to Zendesk in large part because of the easy to use metrics GUI. When basic features like this are not available, we will have to resort back to exporting the data and then using Microsoft Excel instead to make our charts and graphs, which is what we were hoping to avoid after moving to Zendesk.
Is there a reasoning behind why Zendesk is choosing to leave the lines out? I get there is a general theory in Design practice that less is more with the goal of making charts and tables less ugly. However, for reporting practices we are more interested in readability and practicality. Would love an option to leave the decision of adding or removing lines up to the agent creating the report.
Vous devez vous connecter pour laisser un commentaire.
3 Commentaires