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Zendesk is sparing a paid seat for Jira integration

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Naghash Baghdasaryan

Publication le 21 mars 2022

It is not a good solution by Zendesk to spare a paid seat for Jira integration.
There is an option to disable creating the integration without the Jira user, but then, the updates will be shown by the user who set up the integration. 
Hope the product team finds an effective solution for this issue.

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    Sean Bourke

    Zendesk Product Manager

    Hi Naghash Baghdasaryan,

    Thanks for your feedback. At the moment our Jira integration interacts with Zendesk via OAuth permissions. In this circumstance, we provide the ability to setup a dedicated user (Jira Admin) to ensure that all interactions are related to a specific user; particularly where Jira automations or workflow updates are utilised.

    I've recorded your feedback and we'll consider it in future updates.

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    Naghash Baghdasaryan

    Hi Sean,
    Is there any change/update on this topic?
    We are still using a paid admin seat for the Jira integration. 

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    David Gillespie

    Zendesk Product Manager

    Hi Naghash Baghdasaryan,

    Thanks for following up.

    We don't have any update on this request at this point in time. I've noted you've followed up on this request and will let you know if there's any changes.

    Thanks,

    David

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