Zendesk is sparing a paid seat for Jira integration

3 Commentaires

  • Sean Bourke
    Zendesk Product Manager

    Hi Naghash Baghdasaryan,

    Thanks for your feedback. At the moment our Jira integration interacts with Zendesk via OAuth permissions. In this circumstance, we provide the ability to setup a dedicated user (Jira Admin) to ensure that all interactions are related to a specific user; particularly where Jira automations or workflow updates are utilised.

    I've recorded your feedback and we'll consider it in future updates.

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  • Naghash Baghdasaryan

    Hi Sean,
    Is there any change/update on this topic?
    We are still using a paid admin seat for the Jira integration. 

    1
  • David Gillespie
    Zendesk Product Manager

    Hi Naghash Baghdasaryan,

    Thanks for following up.

    We don't have any update on this request at this point in time. I've noted you've followed up on this request and will let you know if there's any changes.

    Thanks,

    David

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