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Wesley Readdick

Publication le 23 mars 2022

Line breaks and copy/paste has become a nightmare since the new rollout when writing/editing tickets, especially from macros.

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    Dave Dyson

    Hi Wesley, sorry to hear this! Can you provide some additional detail on the difficulties you're having? Thanks

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    Piotr Sadziński

    I can probably give some context - when using our favorite plugin for using templates (Clippings for Firefox - it's usually preferable to us to Zendesk's built-in Macros, though we use those as well), line breaks are replaced by a '@' character.

    For us it started this morning (March 28).

     
     

     

     

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