Error setting up end user authentication in messaging

Publication le 24 mars 2022

Have set up my server to generate a JWT which I was able to verify using jwt.io. But when my iOS app tries to use the token to authenticate with Zendesk, I get the following error: "failedToDecodeJWT". This is currently happening within the sandbox environment (haven't tried in production yet). Not sure how to troubleshoot at this point since it seems like the token should be valid.

3 commentaire

Mick O'Donnell

14 avr. 2022

Also,

I'm not sure if this is the problem, but the comma at the end of your external_id line, kid line and your headers line shouldn't be there. This may be causing the JSON payload to be malformed.

Example of building the payload are here.