Please add Ticket ID to the Search dataset

4 Commentaires

  • Commentaire officiel
    Orsolya Forster
    Zendesk Product Manager

    Thanks for your feedback CJ Johnson,

    As you wrote, the ability to drill down in the dataset and see which tickets were created is the next step for the search dataset. I'll mark this thread "Planned" once this addition is on our roadmap.


  • Carla Mitchell

    Is there any update to this?
    Do you have an ETA to have this implemented?

    I really need to know the Ticket ID's when i do a search so that I can drill further down into the ticket - i can get broad searches of number of tickets by month by org/client - however i cant figure out what ticket IDs are for that organization.   When i do get Ticket ID's the counts are off - and I dont know why nor can i get them for the org/client i want.

  • Terry Knox

    Just to add to the call for this to be added - we're very keen to know which searches/article views led to tickets, so we can work out how to improve the situation. 

  • Elma Kujovic

    Is there any update on this? It would be very helpful to our data analysis too!


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