[Zendesk API] Adding private comment to the ticket with text and link
Hello,
I am testing adding the private comment to the ticket via Zendesk API. Any documentation on how to add a mixture of text and URL link (via html tag)?
I tried using `<a href=<url>><text></a>` but it doesn't render as a hyperlink. Any help would be appreciated.
Thanks!
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API reference: https://developer.zendesk.com/api-reference/help_center/help-center-api/post_comments/#create-post-comment
Should be able to use html. Can you post your actual code?
Or you could try markdown
Syntax: [Link display text](http://www.sampleurl.com)
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The API reference that you are referring to is the "Post comment" to a community post and not to a ticket.
I am referring to a customer submitting a ticket through the webform or by other channels and then I would use Zendesk API to surface a private comment on the ticket for our agent's reference.This is what I am referring to: [Link](https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/)
Does that make sense? Thanks in advance!
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Markdown works perfectly. Thanks!
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Mario Wijaya - were you able to resolve? I'm trying to do the same thing, but not sure which API call to make.
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Hey Chris,
You can make a call to the Tickets API similarly to how you would to add a normal comment, but instead of thebodyproperty, you'll use thehtml_bodyproperty. Here's an example of how that might look in practice:
{
"ticket": {
"comment": {
"html_body": "<a href='https://www.example.com'>This is a link</a>",
"public": false
}
}
}
I hope this helps! Let me know if you have any questions.
Tipene
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