No back button for Automations

8 Commentaires

  • Parag Pradhan
    Zendesk Product Manager

    Hello CJ Johnson,

    The quickest way to return to the list of Automations is to click on Automations from the left hand navigation.

    The functionality worked the same way when settings were in Support.  Thank you.

  • CJ Johnson

    Hi Parag, 

    It's still a pretty sub-par user experience, and doesn't match how triggers or macros look or work. It would be nice if it had a button, like the other settings do, to allow you to go back a page to the list. Additionally, clicking in the sidebar removes all the search terms I may have used to find the automation. 

  • CJ Johnson

    Also, since I posted, clicking on "Automations" in the side bar no longer works, either. I tested this in multiple browsers and this appears to have been removed. 

  • Qualaysia Parker

    Hello @...,

    When you click on automations in the left-hand navigation bar, it does not act as a way to return to the automations list but behaves more like a link with no action attached to it. Instead, you have to click on another link (triggers, skills, etc.), and then re-click the automations option to get back to the automations list.

  • CJ Johnson

    It's much worse now. This is really difficult and frustrating to use, there's no way to go back at all. The sidebar does nothing, the only option is to manually alter the url and hit enter. This is really unfriendly. 

  • Michael
    User Group Leader
    Zendesk Luminary

    Hi CJ Johnson - I too see the same behavior, I thought it was just me, glad to see I am not alone. I would love to see more consistency in the UI across Macros, Views, Triggers, Automations, and probably some others I am missing. 

  • Stephen

    Hi @...,

    I posted a thread on the topic of the UI being outdated on Automations last year ( - the Product Manager at the time mentioned that there would be changes coming to the Automations UI.

    Is there a timeline for when the Automations UI will be brought inline with the Triggers UI?

  • Rebecca Baur

    Everything reported in this thread is still an issue. I cannot use my browser's back button to get from a specific automation to the automations list, and I cannot click on automations in the left-hand navigation to return to the automations list. The only way to get back to the larger list is to manually edit the URL. It's been nearly 2 years since this was reported and no changes have been made. I am not looking for a major UI overhaul; this is basic navigation.  Not being able to go back seems like a bug.


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