How to restrict ticket field to specific group
I want to restrict a ticket field updation to sepcific group?
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Hi Vamshi R - Are you referring to restricting what group of users can update specific ticket fields on a ticket?
If so, the Ticket Field Manager app should help solve for this. You can install it here (https://www.zendesk.com/marketplace/apps/support/223753/ticket-field-manager/) or learn more about it here (https://support.zendesk.com/hc/en-us/articles/4408893441818-Installing-and-using-the-Ticket-Field-Manager-app).
You can also do a few other things like hiding specific fields for certain groups as well.
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