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How do I add tags, light agent, or custom fields as a column in a View?

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Jason Mesiti

Publication le 11 avr. 2022

Hi there,

I'm trying to customize views to have a column with either the tag(s) or custom field content.  How do I customize columns to help manage views better?  Anyone have a creative way to do this if it's not native?

End goal is to be able to list tickets with Light Agent assigned and see the names in a column.

Thanks!

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    Dave Dyson

    Hi Jason -
     
    There's information on creating Views here: Creating views to manage ticket workflow
     
    You can add columns for most custom ticket field types (Text, Dropdown, Checkboxes, and others), although it's not possible to add Tags as a column.

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    Nina Godfrey

    How is this still not available? Tags are a default field of ZenDesk's own forms, and you're blocking its display in Views?

    . Please advise when this will be implemented into views. 

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    Tarandeep Gohlar

    I can understand the reason for not allowing a tags column. Which tags would you display if there are multiple tags, how many tags should be displayed in the column etc.

    We also have this requirement rather than working across multiple views.

    We want to be able to have a column display tags e.g. VIP tag so that the view can be ordered by this too. That way we don't have to have a separate view just for VIP tickets which means agents don't have to juggle multiple views.

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