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Previewing ticket attachment

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Lindsey Rhyne

Publication le 15 avr. 2022

How can I natively preview an attachment send by a customer in a ticket? Having to download every attachment slows down the workflow immensely. 

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    Denver CB

    Hey Lindsey, saw some apps like this one -

    https://www.zendesk.com/marketplace/apps/support/112689/attachments-plus/

    However, the preview only works for image attachments.

    1

    image avatar

    Rosie

    Zendesk Customer Care

    Hi Lindsey, 
     
    By design, non-image attachments automatically download upon clicking, while image attachments provide a preview of the image before offering the option to download. You can learn more about email attachments here. I'm afraid there's not a way to do this. But you might consider, Denver's suggestion for getting the app to preview the attachment. Thanks! 

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