Is it possible to use Macros to trigger external events?

3 Commentaires

  • Dave Dyson
    Zendesk Community Manager
    Hi Marc,
     
    A way to do this via a macro would be:
    1. Have the macro add a specific tag to a ticket
    2. Create a Webhook to access your API
    3. Create a trigger that looks for updated tickets that include that tag, and then uses that Webhook to connect to your software's API, and then removes the tag (in case you want to be able to take this action again)
    1
  • Marc Dufour (Groan)

    Thank you for the reply @...

    I will likely have more questions around this so don't go anywhere :)

     

    0
  • Dave Dyson
    Zendesk Community Manager
    I'll be here! 
    0

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