I have use a section in my knowledge base which is restricted, only agents and admins can see the content. I use this section to post important updates to my agent base about what has changed in the system, and how to use certain features. I use the Guide Dashboard to see the article view count, but what I would really like to have is a means to see exactly who has viewed a given article, this way I will also know who has not as it is very important that my agents consume the content located in this restricted section. I do not see a means to do that with the Guide Dashboard, is there a way to do so? My instance is inward facing with SSO, all users are signed-in users, and so that info must be captured somehow and is not anonymous.
Vous devez vous connecter pour laisser un commentaire.