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Suspended & Deleted Tickets Category, how to hide them

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Edward Drack

Publication le 10 mai 2022

Hi, 

I would like to know if there's any chance for the categories Suspended & Deleted Tickets Category can be hidden from the View Section.

I don't want to delete them, I just want my team to be focused on the tickets that are really relevant.

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    Brett Bowser

    Zendesk Community Manager

    Hey Edu,
     
    For agents to no longer see these two views you mentioned, you would need to change their role permissions so they're no longer able to delete tickets. More information can be found in this article: Enabling agents to delete tickets

     

    I hope this helps!

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    Andrew Pritula

    Zendesk Luminary

    It would be great to be able to hide these views without removing the permissions. We want agents to be able to Delete a ticket but not see the view, similar to how an agent can assign a ticket to a different group or brand that they don't have access to. These views take up space that could be better utilized for other items. 

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    Dave Dyson

    Hi Andrew, and welcome to the community! For the best visibility to our product team, can you create a post in our Feedback - Ticketing System (Support) topic, using this template to format your feedback? Thanks!
     

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