Bulk Import of Holidays to Schedules
Feature Request Summary:
Zendesk Support should allow copy/paste of Holiday dates from one schedule to another, rather than adding each manually.
Description/Use Cases:
When we set different scheduled for Messaging, Talk and Email we have to add holidays to each one which is very time consuming.
Business impact of limitation or missing feature:
Speed of set up, and accurate reporting along with correct customer expectation.
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The interface provided is not efficient, and requires repeat entry for holidays across years.
If there was a CSV import we could easily add a decade's worth of holidays. This would save time for the admin but also help prevent forgetting to do this every year at the start of the year.
Using a CSV template, something like:
|| holiday name | start date | end date ||
And when you're typing in the dates you need to use mm/dd/yyyy, can't use m/d/yy, which is a minor annoyance. Since the default end date is [today] - it would be nice if you could leave it blank and have the value from the start date used for the end date.
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I am upvoting this.
I have multiple schedules for US shifts, so instead of easily taking a few mouse clicks to upload the same holidays, I have to spend ~15 minutes or more copy-pasting the same holiday names + dates I did previous years. Even an API endpoint would be great because a straightforward postman request would achieve this more simply than the current interface.
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+1 upvote from me!
Managing teams in different countries means manual creation of individual holidays for each schedule. A very unnecessarily time consuming activity in this day and age.
Bulk import would be a big help.
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