Bulk Import of Holidays to Schedules
Feature Request Summary:
Zendesk Support should allow copy/paste of Holiday dates from one schedule to another, rather than adding each manually.
When we set different scheduled for Messaging, Talk and Email we have to add holidays to each one which is very time consuming.
Business impact of limitation or missing feature:
Speed of set up, and accurate reporting along with correct customer expectation.
The interface provided is not efficient, and requires repeat entry for holidays across years.
If there was a CSV import we could easily add a decade's worth of holidays. This would save time for the admin but also help prevent forgetting to do this every year at the start of the year.
Using a CSV template, something like:
|| holiday name | start date | end date ||
And when you're typing in the dates you need to use mm/dd/yyyy, can't use m/d/yy, which is a minor annoyance. Since the default end date is [today] - it would be nice if you could leave it blank and have the value from the start date used for the end date.
I am upvoting this.
I have multiple schedules for US shifts, so instead of easily taking a few mouse clicks to upload the same holidays, I have to spend ~15 minutes or more copy-pasting the same holiday names + dates I did previous years. Even an API endpoint would be great because a straightforward postman request would achieve this more simply than the current interface.
+1 upvote from me!
Managing teams in different countries means manual creation of individual holidays for each schedule. A very unnecessarily time consuming activity in this day and age.
Bulk import would be a big help.
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