setting priority via linking tickets


2 Commentaires

  • Neil
    Zendesk Customer Care
    Hi Helen,
    I understand the workflow you are trying to achieve here. 
    Unfortunately this is no longer within the ball park of Triggers and Automation.

    Your best bet would be to manually triage these tickets. You can create a View specifically for tickets that are from this Organization and utilize the available items in View's Formatting options as needed.
    Hope this helps!
  • Helen Hasenfuss

    Hi Neil, 

    Thanks for your response and recommendation re the Views. I'll have another look and see what I can manage. 



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