Feature Request Summary:
The Community dataset in Explore should be expanded to include Topic Subscriptions, User Followings, User Followers, and User Badges.
Our Customer Success team (light agents) use the Topic Subscription and User Followings/Followers metrics, in addition to the ones already available, to engage with our active Community members. Among the others, the three metrics I mentioned above are used for badge assignment to encourage Community engagement. It would be great to see what existing badges the user already has. Currently, those metrics appear on a user's profile, but just as counts with no detail of what subscriptions they are or which users are involved (excluding badge assignments). Not to mention, it would be beneficial to evaluate which topics are subscribed to most and not just posts.
Business impact of limitation or missing feature:
Currently we have to manually try to pull this information from the API, which our light agents cannot access. They are unable to gather this information on their own, and so we can only perform badge assignment when the API is checked rather than Customer Success being able to see and use the Explore dashboard to gather this information daily.
Vous devez vous connecter pour laisser un commentaire.