Org data in Community stats in Explore

4 Commentaires

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing this feedback, Maggie. As a fellow community manager, I definitely agree that this would be really helpful information, and I've made sure the PM for the dashboard is aware of this thread. 

    You may also want to up vote and add your thoughts to this conversation: Expand Community Dataset

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  • Orsolya Forster
    Zendesk Product Manager

    Thank you Maggie St.Clair for your feedback. 

    Can you help me understand the "org that user is linked to" a bit better? Are you interested in the user organisation info in Support or in the company of the community member?
    As the community dashboard has just been released, our plan is to gather feedback first and assess improvement opportunities which we will add to the roadmap later.

    Cheer!

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  • Maggie St.Clair

    Hi Orsolya Forster,

    What I am looking for is the user organization that is in Support. For example, if this customer participates in the forums, I would like to see their org 'Test Oil Co' in Explore associated with this users activity.  

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  • Orsolya Forster
    Zendesk Product Manager

    All clear, thank you. As said earlier, I marked your request for future improvements.

    Cheers!

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